We offer a no quibble 30 day money back guarantee for all goods shipped correctly that are not required. The buyer will be responsible for the return postage and packing charges and any original shipping charges are non refundable. Goods should be returned in a condition suitable for resale and where possible should be returned in their original packaging.
Goods which are manufactured specifically for an order and shipped correctly are not returnable.
If the wrong item is received it is the responsibility of the buyer to notify us in writing within 7 days of receipt. Arrangements will then be made for the incorrect item to be collected and a replacement item to be dispatched.
We at Warrior understand the importance of warranty for service & repair, we offer a standard 3 Year (Tools Only) & 1 year (Battery Only) warranty without the need for registering your purchase.
Please view the limitations below and read the full T&C’s about the warranty offered on a particular product.
All we require is the either a copy of the original proof of purchase or an invoice supplied from retailer at the time of purchase to enable the claim to be raised. Please keep your proof of purchase safe for the duration of your terms, in the unfortunate event you need our technical support we will ask for this to be provided on each claim, NO proof of purchase any warranty claim will be delayed or rejected.
Transportation charges on any product or part(s) submitted for repair or replacement under this warranty are the sole responsibility of the purchaser. This warranty only applies to the original purchaser and is not transferable.
Do Not Return the Unit to the Place of Purchase
Contact Technical Support and we will troubleshoot any issue via phone or e-mail. If the problem or issue is not resolved by this method, we will, at its option, authorise an evaluation, repair or replacement of the defective product, part(s) or component at our own Service Centre workshop. If and when an product has to be replaced in most cases it will be on a like for like basis not old for new. We will provide you with a case number for warranty service and this can be monitored through your login account. Please keep it for future reference. Repairs or replacements without prior authorization, or at an unauthorized repair facility, will not be covered by this warranty. We do have warranty exclusions for customers outside the United Kingdom please see our full T&C's.
This warranty DOES NOT cover the following:
Normal WearYour product needs periodic parts and service to perform well. This warranty does not cover repair when normal use has exhausted the life of a part or the equipment as a whole.
Installation, Use and Maintenance
This warranty will be voided and (or) not apply to parts or labour if your product is deemed to have been misused, neglected, involved in an accident, abused, overloaded beyond the limits, modified, installed improperly or connected incorrectly to any electrical component or system for battery charging. Normal period maintenance is not covered by this warranty.
This warranty excludes:
- cosmetic defects such as paint, decals, stickers or accessory tools
- service parts including blades, string, chains, bars or bags
- any electrical component other than main control unit like fuses, connectors, dials, knobs or levers.
- failures due to acts of God and other force majeure events beyond the manufacturer’s control
- problems caused by parts that are not original
- alteration or modification(s) made by any party other than the manufacturer
- any third party electrical equipment
- All batteries supplied Over 1 Year Old.
Limits of Implied Warranty and Consequential Damage
BPE Holdings (Warrior Eco Power Equipment) disclaims any obligation to cover any loss of time, use of this product, freight, or any incidental or consequential claim costs by anyone using this product.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
A unit provided as an exchange will be subject to the warranty of the original unit. The length of the warranty governing the exchanged unit will remain calculated by reference to the purchase date of the original unit. This warranty gives you certain legal rights which may change from country to country. Your country may also have other rights you may be entitled to that are not listed within this warranty.